Refund policy
Returns & Replacements
At Hulchal, every piece is handcrafted and carefully packed with multiple levels of inspection so it reaches you safely and beautifully.
Since most of our creations are made in limited batches and often handcrafted, we do not offer returns, exchanges, refunds, or order cancellations once an order is confirmed.
🌿 Replacement for Transit Damage
In the rare case that your order arrives damaged or with a manufacturing defect, we’re here to help.
We offer a replacement only if:
• The product has a manufacturing defect
• The product is damaged during transit
To request a replacement:
• Please record a clear parcel opening video
• The video must show the sealed package, the unboxing process, and the issue clearly
• Share the video with us on WhatsApp within 4 hours of delivery
If we are not informed within 4 hours, we may not be able to process the request.
📦 After Approval
• Replacement will be dispatched within 4–5 working days (subject to availability)
• If the item is out of stock, a credit note of equal value will be issued
• The credit note will be valid for 30 days
Replacement is not applicable for:
• Normal wear and tear
• Damage due to installation or mishandling
• Used products
• Products returned without original packaging
ORDERS AWAITING SHIPPING PAYMENT / DISPATCH:
For orders where shipping charges are calculated separately after the order is packed, the final shipping cost will be communicated to the customer based on the destination, actual weight and/or volumetric weight of the packed shipment.
Once the shipping charges have been communicated, the customer is requested to complete the shipping payment within 7 calendar days.
If we do not receive the shipping payment or any communication from the customer within this period, the completed order may be placed on hold.
If the shipping payment remains outstanding for 14 calendar days from the date the shipping charges were communicated, Hulchal Decor reserves the right to close/cancel the order due to non-payment of the pending shipping charges.
For made-to-order, customised, handcrafted or specially produced items that have already entered production or have been completed specifically against the customer's confirmed order, amounts paid towards the goods may be non-refundable, subject to the terms applicable at the time of purchase and applicable law.
Hulchal Decor will not be responsible for any delay in dispatch or delivery arising from the customer's delay in paying shipping charges, providing required shipping details, or responding to dispatch-related communication.
No order will be dispatched until all outstanding shipping and order-related dues have been cleared.
Important: Completed orders cannot be held indefinitely. Where shipping is payable separately, customers are requested to clear the shipping amount promptly after receiving the final shipping quotation. Orders with unpaid shipping charges for more than 14 days may be closed in accordance with this policy.
We truly value your trust in Hulchal and always aim to deliver pieces that you will cherish for years 💛